Table Flower Terms and Conditions
COVID - Cancellation/Date Change Policy
Cancellation/Date Change more than 30 days prior to date: The deposit is non-refundable as per usual, however if changes of the wedding date are required due to lockdowns, I will absolutely work with you to fit in a new date. I will also allow for changes to order to be made i.e. centrepiece and bouquet numbers, as well as styling choices to suit new venues and seasons if required. There will be no extra charges for redesign or added consultations.
Cancellation/Date Change less than 30 days prior to date: At this point full payment is required/has been paid. The deposit is non-refundable as per usual and if possible I will work with you to fit new dates. At this point event specific equipment and vessels have been ordered and paid for, so changes to your order may be more limited. I will still work with you closely to ensure we can still meet your new requirements. There will be no extra charges for redesign or added consultations.
Cancellation/Date Change less than 5 days prior to date: Each case will be discussed individually, as all materials and fresh product will be purchased and paid for.
Booking Fee and Balance Payments:
Table Flower Studio will retain a 10% booking fee to secure a date in advance. Full payment is to be made at a minimum of 28 days prior to the wedding date. Credit Card payment is an option (includes a 3.4% fee). Updated invoices are available on request.
Quoted Prices: Estimated prices are valid for a 2 week period of time once created. If your estimate has not been accepted within this time period, your held date will be open to the public and there may be a need to re-estimate.
Changes to Quotes and Invoices: Any change made of the design between accepting the estimate until 30 days prior to your wedding day will result in possible edits to the final payment cost. All these changes must be approved by Table Flower and confirmed by client to be accepted. Any changes to the design within 30 days from your wedding will incur an extra fee.
Final Confirmations: Final confirmation of all floral items is due no less than 30 days prior to the wedding date. Changes after the confirmation date will incur additional late fees.
Wedding Cancellations: Non-refundable deposit of 10% of order value will be retained if booking is cancelled more than 30 days prior to the event. Bookings can be transferred to another date (subject to availability), if confirmed 30 days prior to the scheduled event. Cancellations less than 30 days prior to the event will be charged the full order value - some exceptions may apply.
Florist Cancellations: In the unlikely situation of Table Flower can no longer complete your wedding through an emergency or heath reasons. Table Flower will work with the client to find a suitable replacement florist. In doing so, all pre-paid fees will be reimbursed and Design Material handed over to replacement.
Hired Items: All hired items are to be returned to the Table Flower Studio within 4 days of the wedding/event. Collection charges are additional. Late items will incur additional charges or loss of bond. Full replacement or repair costs, will be charged for any damage to or loss of hired items or packaging. All hire items become the responsibility of Hirer, during the hire period.
Bonds for hired items will be returned to the customer via a bank transfer on return of the hired items. The bond amount will be based on the vessel type and number.
Substitutions: Should varieties be unobtainable for unforeseeable circumstances the closest available varieties will be substituted. We reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your wedding. In this event, the integrity of the proposed colour scheme will be maintained and flowers of equivalent value will be used.
Appointments: Table Flower offers one complimentary consultation and one Final Proposal Meeting. Any further face to face appointments are charged at $60NZD per hour. Contact via email and/or phone will only be charged on agreement with the florist and client.
Delivery: Delivery is $2 per km from the studio to the venue. Delivery times must be conveyed to the florist 7 days in advance, and contact details of a 'brides representative' must be given. All delivery times must be confirmed with your venue by Table Flower, and will allow set up time - so please provide their contact details when requested. We guarantee that deliveries will arrive within the time slot requested if all delivery details & contact numbers are correct.
Flower Providers: Table Flower must be informed of any friends, family members, another external floral designer is also creating pieces for your wedding.
Photos: Any photos containing the floral designs created by Table Flower, are available for website and marketing purposes. Professional photos will be used with a link to the hired photographers details, and Table Flower has the right to reach out to the photographer post event. We take no responsibility for your photos being used in any way which is not permitted. Any images the client wishes to not be available online, must be communicated via phone or email.
PLANNING / EVENT STYLING CONDITIONS
Cancellation: Cancellation of any services booked with Table Flower should be made in writing and received by Table Flower no less than 28 days before the date of the booked event clearly stating the reason for cancellation. Failure to cancel within the specified timescale will mean the named client will incur the full booking fee to be paid and cleared in full by the booked function date.
Involvement: Table Flower will endevour to work to involve you as much or as little within reason, as per agreement. Maximum number of correspondence per fortnights, outside of 2 months prior to event, contact is limited to one correspondence. Within 2 months prior to event this correspondence will increase as per required. Table Flower is able to charge extra costs for unlimited or high volume correspondence prior or post event.
Roles: Planning and Event Styling payment covers the initial consultation, design, proposal, final consultation and organisation of the event. Roles requested and to be performed by Table Flower will be formally stated on the Table Flower invoice. For any reason add on's or extra work is given to Table Flower specific to this event, the client will be billed accordingly.
Services: You understand that Table Flower services are provided “As-is” and on a “Best effort” basis. All services are as per the paid invoices. Any extra duties or requests from the client to Table Flower, may required further payment. Any work completed by Table Flower outside of duties, due to be covered by another vendor will result in a request of payment.
Third Party Vendors: Table Flower cannot be held liable in the unlikely event of any third party supplies or suppliers not arriving or supplying their products and/or service/s arranged by Table Flower on the clients’ behalf which are not part of Table Flower. If you have any complaints regarding certain suppliers, you should direct them to the supplier directly via the details given on your order form/contract.
The third party suppliers will have their own terms and conditions and privacy policy and it is up to you to indicate your consent or otherwise to the use of that the third party proposes to make of your personal data. Table Flower will not be held responsible for any non-observation by you of any third party supplier contract terms.
Whilst we select our trading partners with care, Table Flower cannot be held responsible for any loss or damage whatsoever which you may suffer as a result of your decision to enter any dealings or tractions with, or supply personal information to, a trading partner or any third party. Please ensure you are aware of whom you are contracting with and the relevant terms and conditions prior to entering into any contract even if arranged on your behalf by Table Flower.
Table Flower is not responsible for any loss of data, non-deliveries, miss-deliveries or service interruptions.
Table Flower cannot be held responsible for the service provided by any third party suppliers. Therefore no liability shall attach to us in respect of any claims arising out of any cancellation.
This ensures you have a direct contract relationship with all of your wedding suppliers. It is your responsibility, not that of Table Flower, to ensure that you are aware of, and comply with, all the Terms and Conditions of individual third party suppliers.
Third party contracts, and the performance of these suppliers, are beyond the control of Table Flower, we do not accept any liability for the unsatisfactory performance of a third party supplier.