Frequently Asked Questions
SHOP EDITION
Q: How long does it take to make my custom piece?
We love custom pieces! Not only do I love making things for others specific to their events and styles, but it’s a fun chance to re-create past ideas or mix new combinations.
Depending on the amount of pieces on the make list, it’s usually between 2-3 working days. In saying that when the kids are away (at kindy) mum gets to play, so if you need something asap, let me know and I can see what I can do!
Q - Do you have a shop I can try these on at?
Short answer is no!
I work from a small studio at my home in Beachlands, Auckland. I have a small room with a lovely view and dried flowers scattered around me. Due to it also being a family home, we don’t allow visitors to the studio - however - if you’re local you’re welcome to come and collect your pieces from us.
If you’re undecided or would like to see how they work with pieces, and you cannot make it to the studio contact me and I will let me know how we can make a try-on work!
Q: Do you do returns or refunds?
We can do refunds and returns for damaged product, and change of mind, but not if the pieces have been worn. Contact me at jess@tableflower.co.nz if you have concerns about your piece and we will see what we can do.
Q: How does the custom process work?
YAY - Custom orders!
There are two ways to order custom.
One - You can purchase the ‘custom’ orders via our shop pages and fill in the questionnaire there. As long as you let me know colours, flowers, other crowns you love etc I can get busy on your order. Some like to flick me emails with images of their outfits, bridesmaids dresses and shoes as a colour guide as well. As you’ve already processed your payment, as soon as the piece is finished a courier is booked and it’ll be on route to you.
Two - You can contact me via email and tell me all the ideas you have. Whether it’s based off another crown on the site with a slightly different twist, or something you’ve seen online that you’d love re-created, send me all the details. In this case, I get busy and make the piece I think closely resembles your ideas and will send you a link to a custom purchase page with images of the piece for you to see. If you’re happy you can instantly purchase there, or send through a couple of ideas if there is something else you would like to add. You are able to make a couple of changes, or change your mind and go in another direction, and the crown will then be offered up on the shop for another lucky customer. Custom crowns are the same price as regular unless otherwise stated.
Q: Can I ask for something that isn’t on your website?
Yes, Yes, YES!
I love making new creations and getting all your ideas is also fantastic! If you’ve had something that you’ve had in mind or an idea that would just be perfect for your home or hair, send me ideas!
Q: How much do you charge for Delivery?
We have a flat delivery rate of $7.50 NZ wide.
Q: Explain your shipping?
We use an overnight shipping option with NZ Post. (Granted on their website they say this is a 1-2 day period)
Once you have ordered your pre-made piece or once your custom piece has been finished it will be placed on the next day courier. Courier comes at 8am Monday - Friday. Due to covid, there have been 1-2 day delays in some areas of NZ. If you are concerned please contact us and we will help you out.
Our platform is Squarespace and sometimes the NZPost or Aramex tracking numbers go funny in their system.
If your tracking number is not working it may be due to extra numbers. Your number SHOULD look like the below.
(00) 79421 XXXXX XXXXX 355
If there are any extra digits or letters remove these and try again.
If it’s not working email me and I will give it a go or call them and get all the details!